🔒 Privacy Notice

1. Information We Collect

When you register, place an order, or interact with our platform, we collect information necessary to fulfill your transactions:

• Identity & Contact Data: Full name, email address, WhatsApp/phone number.
• Shipping Data: Complete street address, city, postal code, and destination country.
• Account Credentials: Username, securely hashed passwords, and FIDO2/WebAuthn biometric public keys (no raw biometric scans are ever stored on our servers).
• Transaction Data: Order items, payment method selection, transaction totals, and payment confirmation receipts.

2. How We Use Your Data

Your personal data is used solely for legitimate business operations:

• Processing and fulfilling your coffee roastery and commodity orders.
• Sending shipping updates, courier tracking numbers, and real-time transaction notifications.
• Authenticating your account via Two-Factor Authentication (2FA OTP) and Biometrics.
• Providing live customer support and answering product inquiries.

3. Data Sharing & Third Parties

We NEVER sell or rent your personal information. We only share necessary data with trusted service providers strictly to complete your orders:

• Logistics & Couriers: Courier partners (e.g., JNE, SiCepat, J&T, DHL/FedEx for export) to deliver physical goods to your doorstep.
• Payment Gateways: Licensed payment processors (DOKU Wallet, Stripe, Bank Transfer) to securely handle payment settlements.

4. Cookies & Local Storage

Our platform uses essential session cookies and lightweight local cache to ensure optimal functionality, such as keeping your shopping cart active, remembering your currency/language preference, and live chat session tokens.

5. Your Rights & Contact Us

You have the right to access, update, or request deletion of your personal data at any time through your Customer Dashboard. If you have any privacy questions, please contact our Data Protection Officer at: